Story:
Discovery 101

Much has been written about organizational trouble shooting, fishbone analysis, force field analysis and so on. Borrowng from the basics of Sales 101 and adopting the principles of a Talking Circle, one can use a 'discovery' map to tell an internal story using customised notecards to create a cause-effect story board.

Facilitating 'Talking Circles' with no more than 10 people, one can surface organizational dilemmas and other issues, identify 'tactical' pains and who 'suffers' from it and then the 'consequential' pains and their owners to develop cause-effect linkages. 

The 'Talking Circle' creates an environment of trust where all contributors are equal.  Like the elders in native American communities, one only says if there is something useful to say that would benefit the organization.

Seen as a whole, from the inputs of the Talking Circle and using Sales 101 discovery maps, one can shed light on why a corporation or business unit key success measures are being impeded and/or could be better achieved by addressing the fundamental root pains. Removing the consequential pain by definition removes the source of it, the tactical pain!

The visual display of these root causes of organizational pains or issues also helps shed light on opportunities to develop an entirely new business model.