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The North Shore-LIJ Undercover Team
The North Shore-LIJ Undercover Team
Stories, Hacks, & Barriers
Groundbreaking ideas and practices from The North Shore-LIJ Undercover Team
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"Confessions of the Undercover Patient"- Empowering Employees to Reinvent the Patient Experience.
In today’s challenging healthcare industry where every team member is relied upon to deliver an exceptional patient experience each and every day, workforce engagement is pivotal to success.
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The North Shore-LIJ Undercover Team
The North Shore-LIJ Undercover Team
on January 21, 2011