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Measure Performance Innovation with CRI for Repeatable Success

Relationships are THE most underutilized competitive advantage there is. Innovation needs to start there with the relationship development process—to compete on relationships.
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Hack by Linda Sharp on January 4, 2013
Co-Authored By Dave Pearson, Raymond Sheen, Richard Morgan
Measure Performance Innovation
Measure Innovation Community
Measure Value Creation
Measure Strategy Execution
Measure Management 2.0
CRI
Customer Relationship Intelligence
Social CRI
Community Relationship Intelligence
Operational CRI
Value Creation Mapping
Critical Interaction Processes
Product Relationship Roadmap
Real-Time Management
Real-Time Operational Control
Real-Time Profit
Profitability Segmentation
Relationship Cause-and-Effect
Relationship Value Metric
Leading Indicator for Profit
Relationship Development KPI
Variable Interaction Cost
Interaction Data
Customer Relationship Process
Real-Time Operational Data
Structured Data Stream
Operational Customer Intelligence
Customer-Focused Enterprise