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About
Richard Ferrers
Richard Ferrers
Research Data Analyst; Researcher
at
Australian National Data Service; Monash University
Me in Three
I'm a listener dedicated to putting customers stories in front of innovators.
I'm a thinker who thinks that some of our thoughts are stuck with yesterdays assumptions.
I'm a believer who believes that we can imagine a better world and work towards making it a reality.
Stories, Hacks, & Barriers
Groundbreaking ideas and practices from Richard Ferrers
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Beyond Value Management: Faster innovative horses
Innovations are typically more evolutionary or more revolutionary.
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Hack by
Richard Ferrers
Richard Ferrers
on January 3, 2013
Co-Authored By
Martin Kvapilik
Martin Kvapilik
value
Value Managment
Incremental
disruptive
Dialogue
conversation
4
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1810
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Apple's Innovation Success and how to measure it
Apple is a 21st century innovation phenomenon. In the last ten years, Apple has risen in the Fortune 500 from #300 to #5 in 2013 (on current results).
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Hack by
Richard Ferrers
Richard Ferrers
on January 2, 2013
innovation metrics
Apple
intangibles
sales
profit
value
value creation
1
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615
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Value Management in action: NBN Co visits Whirlpool
Engaging with customers begins as soon a a new product is discussed and sometimes years before a customer will use it.
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Story by
Richard Ferrers
Richard Ferrers
on December 11, 2012
value
valuemgmt
Innovation
value management
value leadership
dynamic
4
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1548
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Focus less on profit and more on Customer Value
Let's talk less about profit and more about value. Customer value. Let's talk about how we (as innovators) help customers create value.
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Hack by
Richard Ferrers
Richard Ferrers
on December 9, 2012
value
valuemgmt
Innovation
value management
value leadership
dynamic