Performance is all about value. Value to the company and to the team. Lets just measure the perceived value of people and stop trying to measure their performance.
The people who know you best are those you work with every day. I hear countless stories about "that lazy guy in the team". No one wants to be the jerk who tells on him so he stays on and even manages to reach his goals.
The difference is simple: get the opinion of everyone's co-workers about the value they provide to the company.
The first step is to set up a voting system about everyone. You'll need to build up trust first, so don't expect to have honest evaluations right away.
The system is simple: every participant gets 2 points per person and he can distribute them as he likes. e.g. for a 10 person team, each team member gets 20 points he can give to one or more other team members. It's important that he can not rate himself.
For the process to work, it must be anonymous. But once you get it rolling, you'll know the people who are valuable to the team.
This reminds me of Ricardo Semlar and his book Maverick. For it to work, there needs to be crystal clear clarity about the purpose of the organisation (and how this needs to evolve) and how each and every person contributes to its realisation. The old NASA story of the floor-sweep and the President resonates. Or, from my own experience, quoted from "It's Behaviour Stupid, What really drives the performance of your organisation":
Keeping it clean:
Slightly more down to earth (sic), a colleague describes a cleaner in Liverpool who was in her fifties and had had a hip replacement operation. She asked her manager if she could return to work because she thought it the best means of convalescing from her operation. In terms of Clarity, however, her decision was influenced by her understanding of the business’ determination to deliver superb service to its customers. In her mind, delivering good service to external customers meant that the quality of service within the business had to be top-notch, too. And, she considered this included keeping the toilets and washrooms spic-and-span, which was a key part of her cleaning responsibility. She considered herself to be “the best loo cleaner in the business” so she had to get back to work to prevent standards falling and staff becoming unhappy. In her mind, if this happened, external customers would be served less well because staff would think the organisation didn’t care about them and the facilities in which they worked.
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I like the basis of the idea, particularly when you have project-based teams. I am fully supportive of performance coaching, putting managers and supervisors in the role of helping people capitalize on their strengths, but any revision of the perf mgmt process has to address the role perf mgmt plays in determining compensation. It would be interesting to put this into play beside tradition perf mgmt, perhaps using the peer ratings to determine distribution of bonus payments or some other monetary recognition as a result.
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Micha, I worked for some years in an organisation that had peer review as the core of the performance process. There was scoring, but it was not secret. There was also a coached peer review meeting (I was a coach). In the early days we had to work through people not being honest, people choosing to use the process to score points, collusion. Sounds like a failure doesn't it?
On the contrary, the fact that we had to surface and address these behaviors through the process, brought them into the light. The teams would co-create their own behaviors and boundaries as a result. There was conflict, but there was also trust & respect-building. I remember the best performing teams also being the most mature in their use of peer-review. I also remember that many of the best performing teams were on the manufacturing lines and not in the support/professional areas.
It took courage and resilience to implement and lead such a process, but it did work.
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Your last comment did make me laugh!
We did have peer involvement in recruitment. It was less possible in discipline/ dismissal due to the legal framework in the UK.
We hold so many unhelpful assumptions about people that would offend us if we thought others held them about us.
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