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Forget your people – real leaders act on the system

A real story of a curious public sector leader, a pugilist and a contrarian, who chose to do the right thing and design his system entirely around the needs of the customer - against the advice of Gov

Story by John Seddon on June 18, 2010

Owen Buckwell

systems thinking

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john seddon

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Vanguard Method

Forget your people – real leaders act on the system