Join
It's time to reinvent management. You can help.

Humanocracy

IT Service Management

Sort By: Likes Latest Comments
Filter By:
All Story Hack Barrier Blog MIX TV
0Comments

Everybody's doing it…Google, Amazon, Facebook and HCL Technologies

Leading Web service companies have built knowledge-based request fulfillment systems that record, route and resolve customer requests faster, better and cheaper through the use of self-selection
Read more
Story by John Brubacher on June 3, 2011
IT Service Management
ITIL
Knowledge Managment