Skip to main content
Management Innovation eXchange
Search form
Search
Login to Facebook
Login
Join
Home
Stories
Hacks
Mavericks
Hangouts
Events
Blog
About
Rudi Sellers
Rudi Sellers
Associate Partner
at
IBM
Me in Three
I am an avid football (soccer) fan. When I'm not busy with work or child rearing I can be found in the North Stand at Old Trafford, Manchester.
I'm originally from New York but I have lived in the UK since the late nineties.
All things digital
Stories, Hacks, & Barriers
Groundbreaking ideas and practices from Rudi Sellers
16
Comments
1956
Like
What if customer delight was our only measurement?
I propose that businesses should adopt an approach of publicly reporting on customer delight/satisfaction in the same way that financial performance is reported today.
Read more
Hack by
Rudi Sellers
Rudi Sellers
on October 30, 2013
customer delight
customer
satisfaction
Measurement
top down
CEO
openness
engagement
measuring performance
Research and development