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Humanocracy

customer delight

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What if customer delight was our only measurement?

I propose that businesses should adopt an approach of publicly reporting on customer delight/satisfaction in the same way that financial performance is reported today.
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Hack by Rudi Sellers on October 30, 2013
customer delight
customer
satisfaction
Measurement
top down
CEO
openness
engagement
measuring performance
Research and development
1Comments

In-source the Customer

Instead of perfecting a product or service that meets all the internal demands (the good and the bad), put your best customers on development teams.
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Hack by Sean Schofield on July 29, 2014
customer collaboration
customer experience
customer delight
customer focus