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Matt Miles
Matt Miles
Director, Learning
at
LiveOps
Co-authored Contributions
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A distributed social workforce drives profit and performance
LiveOps is the only contact center (call center) leader focused on providing the full platform, applications, and talent in the cloud. Consumers increasingly expect on-demand information and con
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Story by
Sanjay Mathur
Sanjay Mathur
on December 9, 2011
Co-Authored By
Matt Miles
Matt Miles
,
Paul Karayan
Paul Karayan
disaggregation
Community
autonomy
collaboration
engagement
motivation and incentives
busting bureaucracy
coordinating activities
training and developing people
operations
sales and marketing
human capital
high-tech