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Nancy Joel
Nancy Joel
Stories, Hacks, & Barriers
Groundbreaking ideas and practices from Nancy Joel
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Business engagement with customers
This hack is on how Management could try and improve customer experience
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Hack by
Nancy Joel
Nancy Joel
on March 16, 2011
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Shift focus to value creation for non-customers
All organizations have certain assets or capabilities which can be valuable to non-customers.
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Hack by
Nancy Joel
Nancy Joel
on March 13, 2011