What are the core values of the MIX?
As I started thinking about the community of passion we are building right here at the MIX, I thought I’d end 2010 with a few thoughts on how we might ensure we continue to build a healthy, thriving community around this site in 2011.
In my experience, the best communities usually share three key characteristics:
1. A core mission understood by all members
2. A deeply held set of values that guides members’ interactions within the community
3. An architecture of participation that allows members to easily communicate, collaborate, create, and grow together
Looking at these three characteristics, it is clear that the MIX has #1 nailed. I’d be surprised if there was anyone contributing to the MIX who didn’t deeply believe in the need to reinvent management (after all, if you are OK with the management status quo, you have plenty of other places you can go to experience it instead).
I’d also argue that, for a program launched less than a year ago, the MIX has a pretty impressive architecture of participation. While I’m sure all of us could suggest plenty of new website features, programatic improvements, and other neat stuff we could add to make the MIX better and more functional for contributors, the fact is that people are contributing and a robust community is emerging (a side note: if you have ideas for improving the MIX, you can always suggest them here).
But the second characteristic, a deeply held set of values, is less clear for me. I’m a big fan of Jim Collins and Jerry Porras’s thinking about core values (check out their book Built to Last, chapters 3 and 11 in particular to learn more). Collins and Porras would say that true organizational values aren’t decided by executive fiat, but instead emerge from within, lived by those with the closest, deepest connection to the underlying culture. True values are discovered rather than created.
My view? The values of the MIX community are still emerging. But there's no better time for us to start discovering them.
Take this hack, jointly posted in October by two key MIX contributors Dan Oestreich and Annie McQuade, as a starting point. It’s kind of a “meta-hack” in that it is an attempt to start a discussion about what I might characterize as community values.
Dan and Annie express concern about what they view as a trend toward debating, defending, and challenging on the MIX instead of encouraging collaboration and trust. In their words:
“This hack is an open invitation to share your ideas on how to now move beyond our “contest culture” to one of greater mutual support, partnership, joint action and meaningful exploration. This is an invitation to trust.”
I share their concerns. I’m a believer in and practitioner of what is labelled by many people as design thinking. I’d argue that what we are doing on the MIX right now is what many design thinking proponents call ideation (fancy term) or brainstorming (simple term). During ideation, the goal is to generate as many ideas as possible but--this is important-- not to judge or debate ideas. Don’t like someone else’s idea? Rather than criticize or point out its flaws, suggest another idea you think is better.
Design thinkers live by Linus Pauling’s famous quote, “The best way to a good idea is to have lots of ideas.”
My corollary? The best way to prevent good ideas is to criticize the ideas of others.
Why? Because people become hesitant to share their ideas when they fear criticism or ridicule. They’ll wait to share until they think the ideas are bulletproof... and that time may never come.
So if we are really trying to build something here on the MIX, I believe it’d make sense for our community to embrace the spirit of building in our interactions on the site. Maybe I’m suggesting the spirit of “building” as an core community value I could see emerging out of our MIX community.
I’d be interested in your thoughts. Do you think this value resonates with our mission? I also like Annie and Dan's idea that trust could be a core value. And there are certainly plenty of ideas to consider in The MIX Manifesto and on the What is the MIX? page.
I'm sure there are other potential core values you have seen emerge during this first year. Perhaps as we end our first year as contributors, it marks a good time to start a conversation:
What are the core values of the MIX?
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This community holds online opportunities, in many ways to build a new form of leadership. Many parallels exist here – to organizational development in business. That’s why it’s critical to support people and encourage ideas more. Even those better than our own.
Let’s be careful not to anonymously rate others’ ideas down – in ways that would appear to advantage personal ratings. What about a shift to making comments to engage others about their ideas before we rate? Or let’s evaluate in a very different way, that helps people to build on their initial ideas. There’s a critical breakthrough inside neuro-discoveries to support a new approach. The very brain chemicals that spark innovation, are also destroyed by finding anonymous ratings that pull down work without engagement of suggested ideas to improve it.
One can design policies that respect people, but unless tone is respectful , the body language of policy can hold back entire communities. It’s time to lead differently, by engaging people who disagree with respect, and by learning from ideas that differ. Let’s support life-changing leadership where we embrace innovation together, without diminishing other people for personal gain. Let’s support and collaborate with those whose ideas race ahead, for the sake of a finer future together.
When people become capital, they rewire their brain’s circuitry for more wins across differences. Entire organizations win when talented people from all corners of life fuel innovation for a finer future. It won’t be organizations who continue to wrap goals around more money or personal power, as much as those who value, develop and reward humans as capital.
Diversity rocks to a new tune, where the value of humans – along with their unique talents, take center stage. To celebrate people as an asset – rather than tolerate differences as deficit, is to set a new stage for human capital with high-performance minds. With people as key assets innovation reshapes an organizations. In contrast, when humans get broken without support or when times get too tough, an organizational culture begins to build more around profit – and both tend to plummet.
What do you think of altering the anonymous rating system for the sake of genuine growth and collaboration that wins for this entire community?
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Chris, when I decided to revisit MIX after a 6 month absence and disappointing experiences last spring an email from MIX staff recommended your posting. A scan of your comments and responses by others suggests the quality of MIX dialogue has improved substantially. Also I like your three characteristics of effective communities, and your suggestion to discover and document MIX shared values. My earlier experiences suggest one value to consider—“comments should focus on community interests rather than personal priorities.” Several posters seemed more interested in advertising their services or personal ideas than progressing the MIX discussion.
I reacted “yes, but” to your statement that MIX has nailed its core mission. While I agree that most participants believe in the need to reinvent management, I worry that Gary’s moonshot exercise has backfired. Most moonshot issues (20 by my count) rehash hierarchical control limitations that have been discussed for decades, so encouraging each new story/hack to address a moonshot tends to draw attention to old ideas rather than sparking new thinking.
Our work suggested an alternative moonshot that can impact multiple issues—finding a replacement for management by hierarchical control! I posted a story—”Vision-led Freedom, the key to reigniting management innovation,” which introduces a replacement we found by asking whether management has any fundamental reason to hierarchically control employees? Why can’t employees function with full responsibility, full authority, and full accountability—i.e. with full freedom? I encourage MIX participants to consider this additional moonshot and to explore for other ideas to replace hierarchical control.
Thanks for your thoughtful posting, Bill Nobles
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Hello Chris - I am relieved to see this dialog here as my early experience of the MIX has also been mixed, and yet I sense such huge potential.
Before weighing in on this string of comments, I was waiting to finish my latest posting (The Power of a Peer Group: How come something so proven is not more pervasive, and what are we willing to do about it?: http://www.managementexchange.com/story/power-peer-group-how-come-something-so-proven-not-more-pervasive-and-what-are-we-willing-do-ab) as i think it relates. I resonate very strongly with your three key characteristics for our virtual peer community of the MIX as they parallel my experience with the kinds of face-to-face peer groups I chair (of A-type personality CEOs!), explaining the difference between low performing peer groups and high performing peer groups.
In particular, I find it is the triangulation of these three characteristics and how they interact with each other to create alignment, attunement and resonance not dissonance. One creates music. the other creates noise. I have found the MIX to be quite a noisy place so far. I have experienced music too and would love us to find ways to turn up the volume on that.
For me, one of the most crucial interactions between the three key characteristics is captured by the systems thinking saying that we all know and love: "structure influences behavior". I believe some small structural adjustments could influence some large behavioral adjustments, which I am sure have occurred to others, but here goes anyhow - the top 3 for me are:
1. Change the default view from by "ranking" to by "date" - currently when I visit a tab I see submissions by "ranking" which means I have to make an extra click on "date" to see the latest submissions which makes them relatively invisible and, I suggest, creating an invisibility anxiety! So we get some behaviors of competition for visibility. This would change the relative visibility of latest submissions giving them some time in the sun.
2. Connect comments and rankings (you can't rank without commenting)/make rankings visible and attributable (your can't rank invisibly)
3. Structure the "comments" field around some key questions to shape the comments - perhaps something like: a. Clarifying questions; b. Recommendations for build; c. Other input
Apologies if i am stating the obvious! I look forward to evolving more thoughts as part of this dialog. In Vistage we talk about helping CEOs work "in" and work "on" their business all at the same time. And I am happy to see the same applies here at the MIX. Count me in. Best.
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Finally getting a chance to put down some thoughts – between the holidays and lovely sips of Runa Tea (thanks for the mention again Chris – these kids are so wonderful – I’m so blessed to be mentoring them tho, as well it should be, they also mentor me!). I have enjoyed the MIX and hope to participate more in 2011.
In thinking about the MIX’s values, I assessed my own purpose for joining the MIX. I wanted to join a ‘living lab’ of people doing real-time experiments and prototypes in ‘management’, learn from their successes, failures, reasons why/why not, etc. so I could learn/apply and make different mistakes which I could add back into the MIX. My purpose was learning (knowledge & wisdom) from people (not reports) who were doing (not theorizing) and thereby develop longer-term relationships (friendships?) with these people. Let me use twitter as a metaphor.
Twitter has become invaluable to me…as a news source (e.g., NYT, WSJ, HBR, Guardian, FT, SMCP, etc.) but moreso as an ‘insight’ source from people I follow, many of whom have become friends – real friends. How did this happen? I started by following someone, reading their tweets & blogs, posting comments, DM’g them on twitter, even emailing because, from their ‘content’ I had Respect for them, which develops into Trust as we connect/communicate. I have many specific instances of where Respect increases into Trust which turns into real Friendship.
Putting aside the 140 character issue, I hope the MIX can become a community where people share with each other because they respect each other and therefore trust each other. This takes time; we know it doesn’t happen overnight. And (big And) – while we all want to innovate ‘management’ – the ‘old’ way is deeply ingrained. The ‘old’ way is a deep-seated and while we almost always revert back to what we know when scared or insecure, we still do even when not scared or insecure – it’s a hard habit to break.
So, I think the values will emerge and coalesce – some being explicitly drawn out, some perhaps implicitly. It takes commitment, open-mindedness, and as you all have said, suspending judgement (ah! Something we humans are so good at – not!). We need to remember we’re innovating as we go – this is a work in progress, forever - warrenting prudence, courage and trust. Ellen’s point on evidence is right on (as usual J ) - it’s important to measure how the values are being lived – for leading indicators of where change may be needed and assurance that we truly adhere to the values.
The other key part, as Ellen also mentions, is getting people involved - in a world where we are all so time-constrained. Perhaps one way, simplistic, is just to ask - are there ways we can make it easier That's why this takes commitment. While the content is a draw - it will be the people that draw each other in - and perhaps we just need to spread the word a bit more. In a call with Polly & Gary on 12/16, we discussed getting the 'word' out about the MIX - and that's it is a cool place to be...(oh yeah, in addition to all the other stuff!!!)
does this make sense?
d
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With deep appreciation:
Thanks Chris, you are looking here at the greater good of MIX – which is the only way an innovation can grow in a wider sense. I deeply resonate with your enabling communities of passion – and will be mindful of that core when we start teaching my newly designed MBA Leadership course in Jan (Lead Innovation with the Brain in Mind) and as we complete the related MBA leadership text.
Since I work with brainpowered tools that remap human brains for the greater good, I like to suggest evidence based realities for several of your points. Others may have far better ideas – but I’d like to suggest a few possibilities to start the discourse rolling toward evidence.
Evidence of Innovation Leadership that Differs from Traditional Leadership
1. To your architecture of participation I agree with you - the MIX community rocks! Let’s look for and develop ways to see evidence in all practices. One way to keep all MIX leaders alive and growing collaboratively, for instance, is to exchange ideas more at leader sites such as blogs by chosen leaders. Otherwise it appears top leaders ask questions in blogs – without evidence of response to innovation leaders here at the MIX, who engage their novel ideas. To ask questions in blogs and invite participation is to enhance growth as authors exchange insights with those who comment. When all MIX leaders engage others for the greater good – we prevent the tiered levels of leadership that stops growth in the MIX community. For MIX blog authors too busy to respond to comments they receive – why not appoint a trusted leader to engage commenters in their name – with full disclosure?
2. To your community trait called deeply held set of values that guides members’ interactions within the community, I’d like to see further engagement on these specific values, now that we are rolling. If that were facilitated – I’d add that we ensure we address the question: How can we capitalize on brainpower differences between men and women to raise the leadership IQ of our sinking world? From a brain perspective, I identified 25 practical ways to ensure we capitalize more on both genders with visible evidences that benefit all MIX leaders. Could stronger evidence of equitability improve leadership balance in business settings, here, and beyond? What an opportunity we have to fix what’s broken in current models which lack access opportunities to many innovative leaders. I simply offer a few linchpins possibilities to discuss together as we continue to set new standards, open new opportunities, and create the changes that lead innovation into wider reaches. An equal gender representation of judges for MBA winners would likely give a more equal balance of winners, for instance - since neuro research shows folks favor those that look most like themselves 100% of the time.
How could we support and encourage the wider MIX leadership even more?
While it’s keen to gather wonderful new and dynamic leaders – it’s also keen to support and encourage those who started and participated with great expectations – some of whom have fallen away.
I agree with and thank you for your view here. You said it so well, The values of the MIX community are still emerging. But there's no better time for us to start discovering them.
I too would value the opportunity to take this hack, jointly posted in October by two key MIX contributors Dan Oestreich and Annie McQuade, as a starting point to help us characterize evidence based community values. Imagine the way we’d inspire leadership for an innovation age, if we risked doing it different here, so that all offerings found genuine value.
With Dan and Annie, several others too express concern about what they view as a trend toward debating, defending, and challenging on the MIX instead of encouraging collaboration and trust. Along with you and others, I share their concerns, and suspect we can cultivate a way to encourage people to target improvements together, rather than critique people for what we deem “mistakes” in their thinking.
A modest proposal from an MBA Innovation Leadership Course I Designed Collaboratively:
To other amazing offerings already here, I’d like to offer a Mita Brainpowered 5-point value premise that will underlie an exciting new leadership approach to encourage innovation leaders in a January MBA course. While this innovation model is proven at PhD levels to get higher motivation and achievement, it also allows for the evidence based discovery you advocate.
Thanks for sparking here, core values that will improve leadership for the greater good of all, Chris! I look forward to others’ thoughts, and agree with Annie and Dan's idea that trust could be a core value. I’ve simply suggested specific practices here at the MIX to show evidence of growth alive and well in how we support innovation practices – which means how we encourage and help develop every participant in this dynamic site.
A Reflective Challenge:
Added to your question: What are the core values of the MIX?, I’d like to see added … and what specific evidences show these alive and well? That would remind us to target improvements together, so that we discover consistently finer ways to keep this dynamic community advancing in 2011 - just as you and others here suggested.
Thanks for the leadership, courage and risk it takes to suggest new pathways forward, Chris. You model the innovative improvement that launched this site and the innovative leadership we all crave in any workplace!
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