Hack:
Customer-Adaptive Enterprise - orchestration vs management

8 core attributes for an enterprise to remain persistently relevant to its customers need to be orchestrated:

1. Visionary leadership - that puts the customer at the heart of the organisation and provides a compelling sense of purpose, with a strong set of human values, and orchestrates vs. manages.
2. Engaged workforce that is inspired, empowered and enabled.
3. Collaborative culture that spans the enterprise and beyond to customers, partners suppliers.
4. Deep sensing capabilities to understand the unfolding reality and ability to generate both insight and foresight.
5. Superb customer experience delivering positive memories across any channel through which the customer interacts with the organisation.
6. Continuous collaborative innovation - broad based and inclusive, and supported by the leadership to create new forms of value for customers for persistent relevance
7. Connected frictionless processes enabling the organisation to act swiftly and adapt at speed.
8. Adaptive enterprise architecture that allows the organisation to graft on emerging technologies and processes in pursuit of its customer focused vision.