Story:
Creation of the Total Quality Management (TQM) Commission (Philippines)
May 31, 2011 at 5:54pm
Moonshots
Summary
TQM may have its good and bad stories in the history of the global quality movement. But one thing is clear: it is an alternative management science and a way of life. One of the most important tenets of total quality management or TQM is continuous improvement and this philosophically means that TQM evolves and continually improves its application. Continuous improvement is a process in itself and this equally means that TQM's evolution is not a random process but has a direction. The history of the Philippine quality movement follows what is similarly happening globally, with the United States as its benchmark. At this point in time, our current situation calls for a new paradigm, a new vision subsuming our old assumptions and values. It is time for TQM to evolve further to institutionalize a Quality Government or Q-Government. through the creation of the Total Quality Management Commission. We have overlooked that part of the need of passing through a watershed of history is the need to find fresh purposes. For the purposes that brought us thus far, by themselves alone, can no longer suffice as guiding theme for our future. It is time to create a TQM Commission for the Philippines.
Context
This quality initiative was initiated by Integral Transformation Group, Inc., a management group that extends various quality management services and installation of TQM systems, ISO standards particularly ISO 9001-QMS. ITG-TheGroup, as how it is fondly called, is affiliated with various management groups and NGOs in the alternative movements. It was established as early as 1994.
Documents
Images
June 16, 2011 at 1:55am
It is a national imperative to have one government body, probably initiative with the help of the private sector, to integrate, align, synergize all quality plans, resources and efforts into a cohesive whole and the TQM Commission, as envisioned here, is the right initiative or body. This is especially true for developing countries around the globe. Total Quality Management is a very comprehensive and useful system to improve public service.
- Log in to post comments
July 19, 2013 at 11:02pm
Quality is not a myth in government nor institutionalizing a Quality Government (Q-Government) a far-fetched dream. A Quality Government is not even an oxymoron or "falsely true." Quality Governments (Q-Governments) now exist in advanced and developing countries. To better understand what a Q-Government is, a good understanding of institutionalization can give us a proper prospective. Institutionalization is an on-going process in which a set of activities, structures, and values becomes an integral and sustainable part of an organization, society or nation. Quality Government (Q-government) defines institutionalization in the context of total quality management (TQM) as: Quality Government(Q-Government) will be institutionalized when total quality management (TQM) practices, concepts and methodologies are formally and philosophically incorporated into the structure and functioning of all government mandate and public service structures, consistently implemented, and supported by a culture of quality, as reflected in organizational values, best business practices and policies that advocate efficient delivery of quality public service and ultimate protection of the citizenry. A government having the capacity to carry out technical quality activities such as defining quality standards, monitoring quality, conducting quality improvements, among others, does not ensure that total quality management is institutionalized. A government that enables the initiation, growth, and continuity of quality management activities must also incorporate supportive policies, quality leadership and structures that support performance excellence of a Q-government (based on the criteria for performance excellence outlined in the Malcolm Baldrige or Philippine Quality Awards quality system). There must also be evidence of full top management support of adequate resource allocation that emphasize the importance of quality and encourage government workers and managers to practice total quality management principles as part of their daily work. In short, every government agency and office must carry out this quality requirement as part and parcel of institutionalizing a Q-Government.
- Log in to post comments
July 2, 2011 at 12:25am
Most management practitioners and gurus are inclined to use terminologies that show the latest term or some say the latest fad. Now instead of using TQM or total quality management, many are using the term total innovative management. These are just jargons ... and waste of time and effort. Terminologies are not that important. What is more important is to get the job done, achieve the corporate goals and objectives and ultimately satisfying your customers. Personally, I would rather use the term TQM since it is a comprehensive term, if not dynamic in nature. TQM is more of a process rather than a management fad. Let us do away with modern-day management terminologies, like the total innovative management, etc. TQM is will do, as a very holistic/wholistic, integral and comprehensive management terminology. In India, when you use the term TQM, it is understood to be the use of so many quality tools, concepts and methodologies at hand. Like, 5S, Malcolm Baldrige, six sigma, quality circles, kaizen, CAPA, ISO-quality management system, innovative IS-ICT, among others. In short, TQM is a combination of many quality technologies, concepts, methods and tools to achieve the corporate goals and objectives. Going back to your advocacy, I fully support the creation of a Quality Structure in Government. All governments must really consider the usefulness of TQM in improving public quality service.
- Log in to post comments
July 19, 2013 at 10:56pm
The movement for the Creation of the Total Quality Management (TQM) Commission of the Philippine Government continues. Advocacy is getting stronger and more supporters from the public and private sectors are joining this noble movement.
- Log in to post comments
You need to register in order to submit a comment.