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Building a Frictionless Company
So often, we set our company policies with a desire to balance customer interests against our own. But what if we designed a company to be
completely customer focused
?
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Story by
Michael Wilkes
Michael Wilkes
on November 11, 2011
Marketing
web design
website design
business model
sales model
customer service
service-oriented
1
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479
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The First Line Manager: Customer service is critical to creating goodwill.
I was cleaning out my closet and came across a customer service training video the Western Division of Alabama Power made in 1984.
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Story by
Jim McGriff, Jr.
Jim McGriff, Jr.
on June 27, 2019
customer service
Management
goodwill