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Not just an ordinary day at the beach: Organization innovation and employee empowerment at the Bank of New Zealand

The Bank of New Zealand introduces a new business model by upending its management model, and empowering branch managers to think and act like business owners.

Story by Chris Bayliss on June 18, 2010

empowerment

decentralization

Innovation

experimentation

autonomy

restructuring

performance management

coordinating activities

defining roles and responsibilities

training and developing people

operations

human capital

financial services

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restructuring

Not just an ordinary day at the beach: Organization innovation and employee empowerment at the Bank of New Zealand