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Designing open collaboration in Red Hat Global Support Services
Imagine a room filled with 100 people like you. Everyone knows a little something about a little something. Now let’s say 25 of those people are given a question to answer.
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Story by
Sam Knuth (Folk-Williams)
Sam Knuth (Folk-Williams)
on May 9, 2011
collaboration
opensource
swarming
knowledge_management
reputation
openness
culture
management 2.0
deploying knowledge
coordinating activities
operations
high-tech