Red Hat’s Global Support Services (GSS) organization has been innovating on internal processes and service offerings for some time (see http://www.managementexchange.com/story/designing-open-collab an
Imagine a room filled with 100 people like you. Everyone knows a little something about a little something. Now let’s say 25 of those people are given a question to answer.
Most large companies are a collection of silos, with employees who are so focused on their area of specialization they may be missing key opportunities and threats.
Formal networks are empowered and organized Communities of Passion that drive collaboration and progress across silos.Unlike matrix structures, formal networks
Life in a large organization can often feel like a few moments of inspiration and innovation surrounded by a lifetime of sitting on conference calls, filling out forms, and creating PowerPoint decks t
