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Humanocracy

Stories, Hacks, & Barriers

Groundbreaking ideas and practices from Anders Magnusson
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Listen to Your Customers, Attract and Retain Young Professionals

A well-known consulting firm in urban and rural planning was losing momentum as many of its consultants were approaching retirement. Based on a tailored customer survey, ValueMetrix provided the
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Story by Anders Magnusson on October 6, 2010
Strategy development
resource allocation
Customer Satisfaction
performance management
Profitability
Financial linkages
CSR
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CSR – Loved by Employees, Ignored by Customers, a Headache for Investors?

A company wanted to better understand the financial value of its Corporate Social Responsibility efforts.
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Story by Anders Magnusson on July 27, 2010
Strategy development
resource allocation
Customer Satisfaction
performance management
Profitability
Financial linkages
CSR
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Empower, Relax and Perform by Letting Your Stakeholders Decide

Measure the attitudes of your stakeholders in surveys. Link their scores to financial performance using factor analysis and structural equations.
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Hack by Anders Magnusson on May 26, 2010
Strategy development
resource allocation
Customer Satisfaction
performance management
Profitability
Financial linkages
CSR
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Capture Preferences, Manage Attitudes for Success in an Ever-Changing World

People are different. What works for employees in the Facebook generation may not work for other stakeholders.
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Hack by Anders Magnusson on May 25, 2010
Strategy development
resource allocation
Customer Satisfaction
performance management
Profitability
Financial linkages
CSR