Join
It's time to reinvent management. You can help.

Humanocracy

Customer Satisfaction

Sort By: Likes Latest Comments
Filter By:
All Story Hack Barrier Blog MIX TV
0Comments

Design Thinking + Gamification for accelerating Innovation

Introduce an innovative system which would enable the voices of the external and internal customers to be heard in the decision making process.
Read more
Hack by Vikram Lokhande on March 19, 2014
design thinking
gamification
Innovation
customer experience
Customer Satisfaction
collaboration
Job Satisfaction
cross-functional engagement
2Comments

Empower, Relax and Perform by Letting Your Stakeholders Decide

Measure the attitudes of your stakeholders in surveys. Link their scores to financial performance using factor analysis and structural equations.
Read more
Hack by Anders Magnusson on May 26, 2010
Strategy development
resource allocation
Customer Satisfaction
performance management
Profitability
Financial linkages
CSR
2Comments

CSR – Loved by Employees, Ignored by Customers, a Headache for Investors?

A company wanted to better understand the financial value of its Corporate Social Responsibility efforts.
Read more
Story by Anders Magnusson on July 27, 2010
Strategy development
resource allocation
Customer Satisfaction
performance management
Profitability
Financial linkages
CSR
4Comments

Measuring Customer Gratefulness: Is Your Customer Grateful to You?

It has become very important to have satisfied customers in these times of intense competition.
Read more
Hack by Arnab Sinha on October 22, 2014
customer
Customer Loyalty
loyalty
Customer Gratefulness Index
Gratefulness
Customer Satisfaction
satisfaction
customer engagement
value creation
Accountable share holder value
0Comments

Capture Preferences, Manage Attitudes for Success in an Ever-Changing World

People are different. What works for employees in the Facebook generation may not work for other stakeholders.
Read more
Hack by Anders Magnusson on May 25, 2010
Strategy development
resource allocation
Customer Satisfaction
performance management
Profitability
Financial linkages
CSR
0Comments

Listen to Your Customers, Attract and Retain Young Professionals

A well-known consulting firm in urban and rural planning was losing momentum as many of its consultants were approaching retirement. Based on a tailored customer survey, ValueMetrix provided the
Read more
Story by Anders Magnusson on October 6, 2010
Strategy development
resource allocation
Customer Satisfaction
performance management
Profitability
Financial linkages
CSR