Cost to Engage | Management Innovation eXchange

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Cost to Engage

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All Story Hack Barrier Blog MIX TV

Vision for a Sustainable Customer-Focused Enterprise

Differentiate on relationships.

Hack by Linda Sharp on March 7, 2014

Co-Authored By Raymond Sheen

Relationship Age Analytics

Relationship Cause-and-Effect

Relationship Patterns

Relationship Value Metric

Leading Indicator for Profit

RV-Q Data Model

RV-Q Starting Benchmark

Relationship Development KPI

Variable Interaction Cost

Interaction Data

Customer-Focused Enterprise

Measure Performance Innovation

Measure Innovation Community

Measure Value Creation

Measure Strategy Execution

Measure Management 2.0

Customer Relationship Intelligence

Community Relationship

Operational CRI

Value Creation Mapping

Critical Interaction Processes

Product Relationship Roadmap

Real-Time Management

Real-Time Operational Control

Real-Time Profit

Profitability Segmentation

Customer Relationship Process

Real-Time Operational Data

Structured Data Stream

Operational Customer Intelligence