Join
It's time to reinvent management. You can help.

Humanocracy

Customer Relationship Metrics

Sort By: Likes Latest Comments
Filter By:
All Story Hack Barrier Blog MIX TV
44Comments

Measure Management 2.0 with CRI for Real-Time Management/Operational Control/Profit

Relationships drive business.
Read more
Hack by Linda Sharp on July 12, 2011
Measure Management 2.0
CRI
Customer Relationship Intelligence
Social CRI
Community Relationship Intelligence
Real-Time Management
Real-Time Operational Control
Real-Time Profit
Relationship Cause-and-Effect
Relationship Value Metric
Leading Indicator for Profit
Relationship Development KPI
Variable Interaction Cost
Interaction Data
Customer Relationship Metrics
Customer Relationship Process
Real-Time Operational Data
Structured Data Stream
Operational Customer Intelligence
Customer-Focused Enterprise
5Comments

Measure Strategy Execution with CRI to Compete on Relationships

The world is not flat. Competitive advantage thrives in customer relationships, despite the leveling effect of the Internet and technology.
Read more
Hack by Linda Sharp on May 11, 2012
Co-Authored By Dave Pearson
Measure Strategy Execution
Measure Value Creation
Measure Management 2.0
CRI
Customer Relationship Intelligence
Social CRI
Community Relationship Intelligence
Operational CRI
Value Creation Mapping
Critical Interaction Processes
Product Relationship Roadmap
Real-Time Management
Real-Time Operational Control
Real-Time Profit
Profitability Segmentation
Relationship Cause-and-Effect
Relationship Value Metric
Leading Indicator for Profit
Relationship Development KPI
Variable Interaction Cost
Interaction Data
Customer Relationship Metrics
Customer Relationship Process
Real-Time Operational Data
Structured Data Stream
Operational Customer Intelligence
Customer-Focused Enterprise