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Story
Hack
Barrier
Blog
MIX TV
44
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2135
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Measure Management 2.0 with CRI for Real-Time Management/Operational Control/Profit
Relationships drive business.
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Hack by
Linda Sharp
Linda Sharp
on July 12, 2011
Measure Management 2.0
CRI
Customer Relationship Intelligence
Social CRI
Community Relationship Intelligence
Real-Time Management
Real-Time Operational Control
Real-Time Profit
Relationship Cause-and-Effect
Relationship Value Metric
Leading Indicator for Profit
Relationship Development KPI
Variable Interaction Cost
Interaction Data
Customer Relationship Metrics
Customer Relationship Process
Real-Time Operational Data
Structured Data Stream
Operational Customer Intelligence
Customer-Focused Enterprise
5
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1639
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Measure Strategy Execution with CRI to Compete on Relationships
The world is not flat. Competitive advantage thrives in customer relationships, despite the leveling effect of the Internet and technology.
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Hack by
Linda Sharp
Linda Sharp
on May 11, 2012
Co-Authored By
Dave Pearson
Dave Pearson
Measure Strategy Execution
Measure Value Creation
Measure Management 2.0
CRI
Customer Relationship Intelligence
Social CRI
Community Relationship Intelligence
Operational CRI
Value Creation Mapping
Critical Interaction Processes
Product Relationship Roadmap
Real-Time Management
Real-Time Operational Control
Real-Time Profit
Profitability Segmentation
Relationship Cause-and-Effect
Relationship Value Metric
Leading Indicator for Profit
Relationship Development KPI
Variable Interaction Cost
Interaction Data
Customer Relationship Metrics
Customer Relationship Process
Real-Time Operational Data
Structured Data Stream
Operational Customer Intelligence
Customer-Focused Enterprise