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customer experience

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Design Thinking + Gamification for accelerating Innovation

Introduce an innovative system which would enable the voices of the external and internal customers to be heard in the decision making process.
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Hack by Vikram Lokhande on March 19, 2014
design thinking
gamification
Innovation
customer experience
Customer Satisfaction
collaboration
Job Satisfaction
cross-functional engagement
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In-source the Customer

Instead of perfecting a product or service that meets all the internal demands (the good and the bad), put your best customers on development teams.
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Hack by Sean Schofield on July 29, 2014
customer collaboration
customer experience
customer delight
customer focus
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Increase salaries and get better performance

Customer service professionals nurture a company’s most important assets – its customers –, but they are also some of its lowest paid employees.
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Hack by Marton Jojarth on June 12, 2015
Pay Setting
performance management
customer service
customer experience