Join
It's time to reinvent management. You can help.

Humanocracy

Stories, Hacks, & Barriers

Groundbreaking ideas and practices from Steve Wallin
7Comments

My Customer: One Voice is Noise, Many is a Chorus – Voice of the Customer through the Employee

"My Customer" is the platform Best Buy created to unleash and amplify the powerful voice of its 100,000+ frontline employees to share what they heard or learned from daily interactions with
Read more
Story by Steve Wallin on July 14, 2011
employees
Innovation
strategy
insights
customers
autonomy
openness
Decision-Making
management 2.0
deploying knowledge
operations
retail