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My Customer: One Voice is Noise, Many is a Chorus – Voice of the Customer through the Employee

"My Customer" is the platform Best Buy created to unleash and amplify the powerful voice of its 100,000+ frontline employees to share what they heard or learned from daily interactions with
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Story by Steve Wallin on July 14, 2011
employees
Innovation
strategy
insights
customers
autonomy
openness
Decision-Making
management 2.0
deploying knowledge
operations
retail