In a WSJ post I promised that I’d lay out a blueprint for building a company that’s as nimble as change itself—and I will, but first I’d like to share an anecdote about a simple experiment in workplace freedom. In most organizations, the decision-making freedoms of frontline employees are highly...
"My Customer" is the platform Best Buy created to unleash and amplify the powerful voice of its 100,000+ frontline employees to share what they heard or learned from daily interactions with
As we push just about everything into the cloud, and advancements in technology shrink or eliminate traditional barriers for people to interact and exchange value, the "trustworthiness stool" presents
As I'm currently working on my annual employee evaluations(including my self-eval which I write and my boss puts his signatureon), I'm struck by how much time I sink into them and how useless theyreal
Many companies throw financial incentives at senior executives and star performers during times of change. There is a better and less costly solution. Too many companies approach the retention of key employees during disruptive periods of organizational change by throwing financial incentives at...
