“Organizational adaptability depends on individuals whose views don’t cluster around the mean.”

Diversity is not only essential for the survival of a species, it is also a prerequisite for long-term corporate viability. Organizations that don’t embrace and exploit a diversity of experiences, values, and capabilities will be unable to generate a rich variety of ideas, options, and experiments—the essential ingredients of strategic renewal. Future management systems must value diversity, disagreement, and divergence at least as highly as they do conformance, consensus, and cohesion.