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Increase trust, reduce fear

“The most critical challenge for any organization is to enlarge the circle of trust.”

Command-and-control systems reflect a deep mistrust of employees’ commitment and competence. They also tend to overemphasize sanctions as a way of forcing compliance. That’s why so many organizations are filled with anxious employees who are hesitant to take the initiative or trust their own judgment. Organizational adaptability, innovation, and employee engagement can only thrive in a high-trust, low-fear culture. In such an environment, information is widely shared, contentious opinions are freely expressed, and risk taking is encouraged. Fear paralyzes, mistrust demoralizes—they must be wrung out of our management systems.

124 Stories
236 Hacks
22 Barriers

Increase trust, reduce fear

“The most critical challenge for any organization is to enlarge the circle of trust.”

Command-and-control systems reflect a deep mistrust of employees’ commitment and competence. They also tend to overemphasize sanctions as a way of forcing compliance. That’s why so many organizations are filled with anxious employees who are hesitant to take the initiative or trust their own judgment. Organizational adaptability, innovation, and employee engagement can only thrive in a high-trust, low-fear culture. In such an environment, information is widely shared, contentious opinions are freely expressed, and risk taking is encouraged. Fear paralyzes, mistrust demoralizes—they must be wrung out of our management systems.

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Implement a “transparent” corporate e-mail system, with anyone within the organization able to search the content of any published e-mail.
Hack by Gary Hamel on April 6, 2011
Developing  a new model of thought that best motivates people in order to create, innovate, and maximize efficiency.
Hack by Frank Vuong on March 31, 2014
The organization as we know it is changing rapidly. Right now, traditional hierarchical organizations are becoming more social, open, transparent, inclusive, diverse... the list can go on!
Hack by Stephen Remedios on December 5, 2013
Create a regularly scheduled Q and A session where the CEO and his or her peers are compelled to take questions from the broader organization, in the style of the British Prime Minister’s address to P
Hack by Gary Hamel on April 6, 2011
Implement a pattern derivation system based on the conversations people in your organization have about their work life, stress level, relationship with management and co-workers and workplace environ
Hack by Aditya Ghuwalewala on October 30, 2013
Is it possible to drive customer value and internal alignment at the same time? It is -- especially if you use a proven, powerful tool that we call the Value Roadmap.
Hack by Thomas Butta on June 4, 2012
 Look, we have to find lots of ways to help our organizations  -- sometimes one person or one team at a time -- move toward the future.
Hack by Dan Oestreich on September 21, 2010

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