How do you get customers to send bouquets to staff for great service (literally) yet cut costs at the same time? By discarding (almost) everything you think you know about management and doing the opposite. Here are seven counterintuitive business truths, distilled from nine uplifting (how often...
My name is Edgar Romero, I am from Caracas in Venezuela, but I graduated last year from college in New York City, and I would like to share a story about my last two years in school.
The FreeSpeak system is a simple but powerful method to force the organization to self-improve and become more competitive while eliminating reliance on management.
The need to empower natural leaders isn’t an HR pipedream, it’s a competitive imperative. But before you can empower them, you have to find them. In most companies, the formal hierarchy is a matter of public record—it’s easy to discover who’s in charge of what. By contrast, natural leaders don’t...
