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Humanocracy

Customer Satisfaction

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Design Thinking + Gamification for accelerating Innovation

Introduce an innovative system which would enable the voices of the external and internal customers to be heard in the decision making process.
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Hack by Vikram Lokhande on March 19, 2014
design thinking
gamification
Innovation
customer experience
Customer Satisfaction
collaboration
Job Satisfaction
cross-functional engagement
2Comments

Empower, Relax and Perform by Letting Your Stakeholders Decide

Measure the attitudes of your stakeholders in surveys. Link their scores to financial performance using factor analysis and structural equations.
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Hack by Anders Magnusson on May 26, 2010
Strategy development
resource allocation
Customer Satisfaction
performance management
Profitability
Financial linkages
CSR
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CSR – Loved by Employees, Ignored by Customers, a Headache for Investors?

A company wanted to better understand the financial value of its Corporate Social Responsibility efforts.
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Story by Anders Magnusson on July 27, 2010
Strategy development
resource allocation
Customer Satisfaction
performance management
Profitability
Financial linkages
CSR
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Capture Preferences, Manage Attitudes for Success in an Ever-Changing World

People are different. What works for employees in the Facebook generation may not work for other stakeholders.
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Hack by Anders Magnusson on May 25, 2010
Strategy development
resource allocation
Customer Satisfaction
performance management
Profitability
Financial linkages
CSR
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Measuring Customer Gratefulness: Is Your Customer Grateful to You?

It has become very important to have satisfied customers in these times of intense competition.
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Hack by Arnab Sinha on October 22, 2014
customer
Customer Loyalty
loyalty
Customer Gratefulness Index
Gratefulness
Customer Satisfaction
satisfaction
customer engagement
value creation
Accountable share holder value
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Listen to Your Customers, Attract and Retain Young Professionals

A well-known consulting firm in urban and rural planning was losing momentum as many of its consultants were approaching retirement. Based on a tailored customer survey, ValueMetrix provided the
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Story by Anders Magnusson on October 6, 2010
Strategy development
resource allocation
Customer Satisfaction
performance management
Profitability
Financial linkages
CSR