Jim McGriff, Jr. | Management Innovation eXchange

I graduated from college in February of 1971, Mr. JKE had his motel manager Durrell Dallas ask me if I want to become a management trainee. The restaurant manager had just quit or been fired.

Story by Jim McGriff, Jr. on February 27, 2020

Management

Business

first line management

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First Line Manager: The Courage to lead? Where does it come from?

Courage is the last step in a change process not the first.

Story by Jim McGriff, Jr. on July 29, 2019

change process

Leadership

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The First Line Manager: Customer service is critical to creating goodwill.

I was cleaning out my closet and came across a customer service training video the Western Division of Alabama Power made in 1984.

Story by Jim McGriff, Jr. on June 27, 2019

First Line Manager: Mission Confused? Mission Ignored? Mission Aborted!

I wonder if we have gotten to the point where mission statements are ignored. Every organization seems to be creating a mission statement. How effective are these mission statements?

Story by Jim McGriff, Jr. on February 27, 2018

mission statement

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The First Line Manage: Never Get Stuck Again

Remember, there are no simple solutions to complicated problems. I hope my perspective will help you get unstuck; and, stay unstuck.

Story by Jim McGriff, Jr. on August 13, 2017

Management thinking

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First Line Managers: Must Tote the Corporate Water and be the hammer?

I was talking to a close friend at my company, he said, “How could you stay in management so long? I never wanted to be a manager. I never wanted to tote the corporate water or be a corporate hammer.”

Story by Jim McGriff, Jr. on May 21, 2017

21st Century Management

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First Line Manager: Focus and Obligation

What does focus and obligation have to do with a first line manager’s responsibilities? Focus and obligation are the keys to a successful organization. If you can draw; you can draw a focus.

Story by Jim McGriff, Jr. on April 17, 2017

management leadership

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First Line Manager: Even an Ameoba has to do this to survive

A supervisor in a central dispatch center is a different kind of first line management.I was given the Dispatch Supervisor job when our control center opened for our division.

Story by Jim McGriff, Jr. on March 13, 2017

Centralized Innovation

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First Line Manager: Leaders Must Manager to Lead

Leaders must be managers; but, managers do not necessarily have to be leaders. Leaders have to manage all the resources at their disposal, self, others, communication, etc.

Story by Jim McGriff, Jr. on February 7, 2017

#transformational leadership

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First Line Manager: How Firing Bart Got Me a Job

Bart was my first Chef at the Admiral Benbow hotel in Birmingham. He set up the kitchen and planned our daily luncheon buffet. The buffet was a great success.

Story by Jim McGriff, Jr. on January 24, 2017

Human dignity