I am a consultant for first line management. I worked as a front line manager for over forty years in the motel, restaurant, sales, and utility business. I retired in 2014, after 40 years experience in restaurant, motel, sales, accounting, and electric distribution operation first line management. AUTHOR: THE FIRST-LINE MANAGER
I am a reader and a learner. I am passionate about developing and providing an enviroment where individuals can develop and be passionate about what they are doing. I think bureaucratic organizations harm, hinder, and retard innovation.
I believe the most important objective of an individual as an employee is to create goodwill for themselves and their company. Passion is innate to an individual and can be enhanced or killed by their company.
Stories, Hacks, & Barriers
Groundbreaking ideas and practices from Jim McGriff, Jr.
How do you train employees to take charge if they do not want too? You can’t. You can only offer encouragement.To have a winning team a first line manager must require performance.
One morning, my District Manager came into my office, he stated, “if someone told me about all these employee problems, I would not want to be a manager.”This was in 1986.
On Face the Nation, March 28, 2016, Secretary John Kerry was asked his approach to the gaps in our knowledge of terrorism. He replied that, “Well, there's great urgency.
Effective first line managers need an understanding of computer use and capabilities. As programs change, managers must invest the time to understand the new programs.
As a front line supervisor, I have reconciled myself to this greatest of issues with employees; you are not treating me/us fairly. The company is not treating me/us fairly.
The Chief Executive Officer of my Company said, “Our customer must be in the center of everything we do.” I am not sure the company’s first line managers are acting on this statement.
Over-thinking is what I have done as a first line manager for my career. My main concerns were for our customer care, employee understanding, and department effectiveness.
What does this mean, "get back to basics?" Who knows how to do this? It can be difficult if we have lost the knowledge older better way of doing business.
The first line manager’s responsibility is to keep a positive atmosphere in their work group. There is a saying that people do things for their reasons not yours.