"My Customer" is the platform Best Buy created to unleash and amplify the powerful voice of its 100,000+ frontline employees to share what they heard or learned from daily interactions with
3M takes its Markets of the Future process from a cloistered analysis by corporate strategists to a global Web 2.0-enabled event, tapping the collective insight of 20,500 3Mers in over 60 countries.&n
One of the most important roles to fill when trying to build a passionate community is the storyteller . Edelman SVP Steve Rubel hit the nail on the head in a recent blog post entitled The Rise of the Corporate Transmedia Storyteller . From his post: -- "The reality is, however, that organizations...
This is the third in a series of posts adapted from Scott Keller & Colin Price's new book, Beyond Performance: How Great Organizations Build Ultimate Competitive Advantage . The first post described two counter-intuitive insights about creating lasting change in organizations -- that common...
Over the years I've participated in countless strategic planning projects, having spent several years as a management consultant and then as a member of the executive team of several public companies.
Dell VP James Franklin talks with Gary Hamel about the impact of social media on today's organizations and the expectations of a workforce that is growing up on the web.
This post originally appeared in Tim O'Reilly's Google+ feed and on O'Reilly Radar . This tweet by Steve Case ( @stevecase ) struck home for me, because in the aftermath of Steve Jobs' death I've been thinking a lot about O'Reilly, wanting to make sure that we streamline and focus on the stuff that...
