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MIX TV
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Vision for a Sustainable Customer-Focused Enterprise
Differentiate on relationships.
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Hack by
Linda Sharp
Linda Sharp
on March 7, 2014
Co-Authored By
Raymond Sheen
Raymond Sheen
Relationship Age Analytics
Relationship Cause-and-Effect
Relationship Patterns
Relationship Value Metric
Leading Indicator for Profit
RV-Q
RV-Q Data Model
RV-Q Starting Benchmark
Relationship Development KPI
Variable Interaction Cost
Cost to Engage
Interaction Data
Customer-Focused Enterprise
Measure Performance Innovation
Measure Innovation Community
Measure Value Creation
Measure Strategy Execution
Measure Management 2.0
CRI
Customer Relationship Intelligence
Community Relationship
intelligence
Operational CRI
Value Creation Mapping
Critical Interaction Processes
Product Relationship Roadmap
Real-Time Management
Real-Time Operational Control
Real-Time Profit
Profitability Segmentation
Customer Relationship Process
Real-Time Operational Data
Structured Data Stream
Operational Customer Intelligence
1
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1698
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Achieving a Healthy Balance Between Offense and Defense in 21st Century Capitalism
If capitalism in the 21st century is to deliver long term sustainabie value it must achieve a healthy balance between offense and defense.
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Hack by
Sean Lyons
Sean Lyons
on April 19, 2012
long term capitalism
sustainability
stakeholders
Corporate Oversight
corporate social responsibility
strategy
Management
Corporate Defense
Lines of Defense
corporate governance
Risk Management
Compliance
intelligence
Security
Resilience
controls
Assurance
4
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1384
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MIX M-Prize: How to plan and run meetings that engage people's minds, hearts and spirit to get more done, in less time, with more fun.
One elephant in the room is bad meetings. Managers spend approximately 50% of their time in meetings and they consistently report that 50% of that time is wasted.
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Hack by
Bob Wiele
Bob Wiele
on October 15, 2010
meetings
human capital
intelligence
smarter
collaboration