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Working for the Customer not 'The Man'

Bosses aka “the man” frequently blur the line of sight to the customer forcing people to choose between meeting the needs of the boss or the customer.

Hack by Monique Jordan on July 17, 2013

Co-Authored By Matt Frost, Monique Jordan, Heidi De Wolf, Fiona Savage, Stephen Achilles

customer focus

performance management

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Working for the Customer not 'The Man'