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Working for the Customer not 'The Man'
Bosses aka “the man” frequently blur the line of sight to the customer forcing people to choose between meeting the needs of the boss or the customer.
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Hack by
Monique Jordan
Monique Jordan
on July 17, 2013
Co-Authored By
Matt Frost
Matt Frost
,
Monique Jordan
Monique Jordan
,
Heidi De Wolf
Heidi De Wolf
,
Fiona Savage
Fiona Savage
,
Stephen Achilles
Stephen Achilles
customer focus
performance management
service oriented
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