In the years ahead, any leader who hopes to have followers will need to carefully examine the foundations of their own authority. Why? Because we live in a world where the effectiveness of positional power is rapidly diminishing—at least outside of prisons and elementary schools. Thanks to Enron,...
As a reverse fairy tale for the CEO set, the reality television program Undercover Boss is fascinating, not so much in the witness-to-a-train- wreck mode of the rest of the genre, but because it is so revealing of our conflicted relationship with "the boss." The premise of the show—that the only way to get a clue about what's really going on in his (or her) organization, is for the boss to go undercover on the front lines—is all too often the actual reality in organizations of any size. Yet, at the same time, the view of the boss as the ultimate authority with the heroic power to swoop in and save the day—whether that means paying down a mortgage, granting an instant promotion, or banishing a reviled policy—holds sway in real life as well as on "reality" TV.
Dell VP James Franklin talks with Gary Hamel about the impact of social media on today's organizations and the expectations of a workforce that is growing up on the web.
Most of the time you take your office computers for granted. OK, there’s a niggle or two, but generally the IT folks can sort it out. Occasionally, though, it gets more serious. When the system crashes regularly or a virus hijacks the network there’s no easy alternative: you need to upgrade the...
One enduring change in the management lexicon brought about by the dotcom revolution was the term business model —how a firm makes money. The concept had been in existence for decades, but the competition between "old" and "new" economy firms, with very different business models, helped to...
Our big goal here at the MIX is to inspire and unleash as much collective aspiration, audacity, imagination, energy, and passion as possible when it comes to making all of our organizations fit for the future--and fit for human beings. We've said it before: so much is broken when it comes to how...
Successful and complex ventures, such as winning a football championship (when no one believes in your “underperforming” team), finding a missing girl in the woods (when many abandon all hope), or rei
