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Humanocracy

customer focus

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9Comments

Mix It Up

Most large companies are a collection of silos, with employees who are so focused on their area of specialization they may be missing key opportunities and threats.
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Hack by Deb Seidman on July 17, 2013
Co-Authored By Madhusudan Rao, Leonardo Zangrando, Perry Timms, Helen Amery, Sam Knuth (Folk-Williams)
experimentation
collaboration
networks
purpose
customer focus
rotation
#Diversity
7Comments

Working for the Customer not 'The Man'

Bosses aka “the man” frequently blur the line of sight to the customer forcing people to choose between meeting the needs of the boss or the customer.
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Hack by Monique Jordan on July 17, 2013
Co-Authored By Matt Frost, Monique Jordan, Heidi De Wolf, Fiona Savage, Stephen Achilles
customer focus
performance management
service oriented
natually adaptive
#Openness & Transparency
flexibility
1Comments

In-source the Customer

Instead of perfecting a product or service that meets all the internal demands (the good and the bad), put your best customers on development teams.
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Hack by Sean Schofield on July 29, 2014
customer collaboration
customer experience
customer delight
customer focus
1Comments

What you can learn from the world's best sales organizations

Four key characteristics distinguish superior sales organizations from their rivals.
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Story by Robert Mackey on January 25, 2015
Sales process
customer focus
High Performance Teams
Robert Mackey
sales benchmarking
0Comments

First Line Manager: Some Customers Deserve Peanut Butter

 I realized early in my career some customers are different than others. These are special customers and regular customers.
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Story by Jim McGriff, Jr. on September 17, 2015
customer focus
Management
Authentic Leadership